Have you ever been intimidated by someone and that intimidation prevented you from connecting with them? When it comes to providing an exceptional customer experience, you may miss out on opportunities to serve because of intimidation. Today’s video explains how valuable this one idea is to not only get over intimidation, but to gather more information in order to better serve your customer. It’s pretty simple. Ask a question. This does two things – it let’s the customer know you are invested sincerely in them, but it also serves as a way to learn more about where they are coming from. The more you know, the more you connect and the more you can deliver exceptional front-row service.
Enjoy today’s video from the Bellagio in Las Vegas where I delivered two keynote presentations to customer service managers.
Your head usher,
