80% of Success? Just Show Up.
There’s a famous Woody Allen quote that says: “Eighty percent of success is just showing up.”
That’s your Front-Row Friday message today: Show up.
For your life.
For your dreams.
For your purpose.
Lessons in Exceptional Customer Service from a Credit Union
When was the last time you experienced truly exceptional customer service? I’ve been diving into a great book called The Credit Union Way by my friend Lee Silber as part of my prep for an upcoming keynote to a credit union audience. It’s filled with story after story of relationship-driven service—real examples of credit union employees going above and beyond for their members.
Aggressive vs assertive: Why respectful communication matters
There’s a fine line between speaking up for yourself and speaking over someone else. That line is the difference between being assertive and being aggressive—and knowing the difference can transform your relationships, your leadership, and your impact.
The power of resolve, even if it hurts
A good friend of mine, Mark LeBlanc, is preparing for his fourth Camino de Santiago—a 500-mile pilgrimage from France to Santiago, Spain. It takes about 31 days of walking, day after day, rain or shine, with only your resolve and your backpack to carry you forward.
How to Find Hope When You Feel Lost or Overwhelmed
I was recently in a group setting where we were all sharing what we were hopeful for. It was warm, reflective, and full of possibility—until one person quietly said, “I don’t think I have any hope.”
That moment broke my heart. Because if there’s one thing I believe you should never run out of—it’s hope.