How do you handle mistakes? It’s well-known that when a company makes a mistake and they handle the situation quickly and ensure that it doesn’t happen again that the customer actually scores that company higher than if nothing went wrong in the first place.
Happy Monday! Yes, last week was a blur of travel and prickly news which brings me to this week’s late edition of Front-Row Friday. When YOU get bad news, remember the ol’ phrase about “When you get a cactus, it doesn’t mean you have to sit on it.”
Have you ever felt like you were swimming in molasses just to get things done? Have you ever lacked the energy to do even the basic functions of your day? I had a day like that yesterday and I vowed that today would be different.
As we close out two weeks of Olympic triumphs and disappointments, I’m reminded of a quote by my business mentor and friend, Dr. Nido Qubein.